Contact Thales e-Security Support


Due to work being carried out on the Thales eSecurity phone systems in the UK the usual EMEA support phone number will not be available. Please use the numbers below:

Vormetric support phone numbers are unaffected – please use your normal numbers

For EMEA nShield and payShield support during normal office hours call: 01844 204161
For EMEA nShield and payShield support outside normal office hours call: +1 617 847 3822

For Safesign Support please call 0161 868 6650
UK customers with a Rapid Replacement 24/7 contract should call 01904 385452

Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can email us at or access the Help Centre at

Thales Vormetric Product Line Support

Technical Support (USA)

To contact a technical support engineer, call:
US Toll Free: (877) 267-3247

International Support
For technical support from outside the United States, call:
San Jose, CA: +1 (408) 837-4934
United Kingdom: +44 1538 542040
Hong Kong: +852 5808 4629
Australia: +61 2 8294 6794

Americas - Thales payShield, nShield or other product support

Thales e-Security Inc.

900 South Pine Island Road, Suite 710
Plantation, Florida, 33324
+1 800-521-6261
+1 954-888-6277

Hours: Monday-Friday 9:00AM-9:00PM

Time Zone: Eastern Standard Time (EST) UTC-5 hrs

Europe , Middle East, Africa - Thales payShield, nShield or other product support

Thales UK Ltd.

Jupiter House, Station Road, Cambridge, CB1 2JD, UK

+44 (0) 1223 723666
Hours: Monday-Friday 8:30AM-5:00PM

Time Zone: Greenwich Mean Time (GMT) UTC and British Summer Time (BST) UTC+1 hr

Asia and the Pacific - Thales payShield, nShield or other product support

Thales Transport & Security (Hong Kong) Ltd.

Units 4101, 41/F, 248 Queen's Road East, Wanchai, Hong Kong, PRC

Asia: +852 2132 99 66

Australia: +1 800 81 00 55

NZ/Pac Islands: +61 3 8630 4785

Hours: Asia: Monday-Friday 9:00AM-5:00PM,
Time Zone: Hong Kong Time (HKT) UTC+8 hrs
Australia/NZ/Pac Islands: Monday-Friday 8:00AM-5:00PM
Australian Eastern Standard Time (AEST) UTC+10 hrs

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