Premium Support

Including Advance Replacement of faulty equipment

Faster Response Times & Priority Escalation Handling

FIPS

PCI

Our Premium support package includes most of the features of the Premium Plus package, including Advance Hardware replacement, faster response times and priority escalation handling. It’s suitable for your live system environments, where a 24/7 service is not required

Having the right Support team behind you can facilitate a smooth and effective digital transformation. The experts in the Thales Technical Support team can provide you with the knowledge and services you need to pass that professional level of support onto your customers and make their projects a success.

Features of Premium Support...

  • Advance Hardware Replacement
  • Access to our expert Technical Support team via Web portal, phone and email during local business hours
  • Initial response within 4 hours
  • Critical Incident Management Process, to handle mission critical technical issues.
  • Access to the web portal and knowledgebase
  • Software, firmware and documentation updates
  • Priority escalation handling
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